An expert in
three-dimensional
partnerships.
Eight years building enterprise relationships that retain, expand and compound. Based in London, working across the UK and Europe.
What makes a partnership genuinely three-dimensional.
Every deal depends on three levels of trust operating simultaneously. The higher each level, the easier a deal moves. The lower any one of them sits, the harder everything becomes. The question I ask on every account: how much does this partner trust the product, the company, and the person in front of them? If any of those answers isn't a strong positive, that's where the work starts.
My Background & Approach.
I've spent eight years in enterprise partnerships and customer success, working across SaaS platforms and retail technology with some of the UK's largest organisations.
My approach is built around trust as a methodology. Before any account grows, the customer needs to trust what the product does, trust the company behind it, and trust the person in front of them. I work to build all three, in that order, and keep rebuilding them as the relationship evolves.
I operate with a high degree of autonomy, investing time to understand each account deeply enough that the right next move becomes obvious. That investment is where my expansion pipeline comes from. I look to find opportunities before they're raised to me by my partners, which is what separates account management from account growth.
What that produces: 100% gross retention across every contract reaching end of term, a mature expansion pipeline of approximately £2M ARR with initial phases in progress, and a track record of inheriting difficult account situations and leaving them in a fundamentally stronger place.
Where I've been.
A decade across operations, enterprise SaaS and retail technology.
Enterprise Partnerships Manager
AurorSole commercial owner across a portfolio of enterprise retail accounts. Full relationship lifecycle across ANPR and Subject Recognition product lines. Competitive wins at two major UK retailers in 2026. Major upsell closed in under three months against a twelve-month typical cycle. Built and progressed a mature expansion pipeline of approximately £2M ARR. 100% account retention throughout.
Global Head of Accounts
Dropit ShoppingFive promotions across five and a half years, finishing as Global Head of Accounts. Owned 12 strategic global accounts across the UK, Europe, USA and Canada. Led a team of 20 across account management, partnerships and operations. Partner relationships across 350+ retail locations.
Operations Manager
AmazonLed night sortation operations of up to 200 people through two direct line managers. Designed and implemented a reporting process adopted across all UK sites.
Operations Manager (Graduate)
Royal MailManaged teams of 30 to 150 across Essex delivery stations. Improved annual engagement scores by 11%+ year-on-year. Recognised as a top performer in the graduate cohort.
A few deals worth talking through.
Examples that give some context to how I work, not just what I've done.
Onboarding to upsell in under three months
A upsell opportunity surfaced through independent research into operational pain, not through a customer request or a renewal conversation. I built the commercial case, ran the process, and closed it without solutions engineering support, in under three months against a twelve-month typical cycle.
From distrust to advocacy
Inherited an account with a broken commercial relationship. Led with listening, surfaced every concern in a single discovery conversation, and built a mutual action plan around what the customer actually needed. The relationship reset, trust was rebuilt from the ground up, and the contract increased by 300%.
Two simultaneous competitive wins
Won two major competitive RFPs in parallel, running across procurement, IT and legal simultaneously at two of the UK's largest retailers. Internal advocacy ran deep enough that a champion at one account shared the competitor's pitch deck unprompted. Both processes closed in the same quarter.
Building the playbook, then running it to Global Head of Accounts
Joined a retail technology startup with no commercial function, no account management process, and no precedent for how any of it should work. The first job was to build the playbook: how to onboard, how to grow, how to retain, how to structure a team. The second job was to execute it at scale.
Over five and a half years, the function grew from one person to a team of twenty, the account base grew from nothing to twelve global enterprise accounts across 350+ retail locations, and the role grew through five promotions to Global Head of Accounts.
Books I've read this year.
A mix of what I've learned from, what's shaped how I think, and what I'd press into someone's hands on a long flight.
Happy to have a conversation.
If you're working on something where deep enterprise partnership experience would be relevant, feel free to get in touch.
What I'm looking for
Senior farming roles in technology companies with a genuine positive impact. I'm drawn to businesses where the product makes a meaningful difference and the commercial motion is built on long-term relationships, not transaction volume.
- Head of Partnerships
- Senior Partnerships Manager
- Strategic Account Director
- Head of Customer Success
- Senior Customer Success Manager
- Player-manager with team leadership
